Frequently asked questions
What is the return policy?
Due to the one-of-a-kind and pre-loved nature of our inventory, all sales are final. Please review photos, descriptions, sizing information, and disclosed flaws carefully before purchasing.
If we have made an error with your order or you receive an item that differs significantly from its listing, please contact us so we can make it right.
How quickly will my order ship?
We’re a small business, and every order is packed with care! Orders are typically processed within 1-2 business days. Once your package is on its way, you’ll receive tracking information by email.
What condition are your pieces in?
Unless otherwise stated, our pieces are pre-loved and may show minor signs of their previous lives. We carefully inspect our inventory and disclose any notable flaws we find in the item description or photos.
Part of the magic of vintage is that these pieces have already lived a life before finding their way to you. ♡
Where can I shop The Angel Chateau in person?
Come visit us at ME Vintage Thrift in Windham, Maine! Our in-person Chateau is stocked with even more handpicked vintage and Y2K finds.
Our online and in-store selections may vary, so there’s always something new to discover.
Do you offer local pickup?
Yes! Local pickup is available at The Angel Chateau inside ME Vintage Thrift in Windham, Maine.
Please wait until you receive your Ready for Pickup notification before heading to the store — that means your order has officially arrived at our pickup location and is waiting for you.